Often underestimated - packing plays a critical role in customer satisfaction and experience!

While warehousing and shipping have always stolen the limelight among eCommerce sellers in an order fulfillment process, it’s important to properly package your items, ensuring that the orders can be delivered safely without any damage.

This doesn’t mean you have to wrap it in layers as thick as it can be, nor put as much cushioning as possible - that can drastically add up your shipping fees.

We’ve got some tips for you to maintain the right balance between weight and product protection:

When You Pack

1. Choose the Right Box & Packing Method

To pack your products properly, you have to consider the size, weight, and fragility of your shipment content. The box(es) must be large enough to accommodate the items and packaging materials, durable enough to hold the shipment weight, and sturdy enough to endure the shipping process.

While some items are pre-packed in a paperboard box, you may ship them in another box to keep their original packaging and assure damage-free delivery.

As the first step: Select an appropriate packing method – two popular methods are listed below.

Single-box Packing

As its name suggests, it’s the simplest packing method wherein there is only one outer box for packaging. Regarding its low protectiveness, this method is suitable for soft, non-fragile items.

Important notes:

  • Fill the box with cushioning materials to prevent the movement of goods
  • Protect goods that may be harmed by dirt, water, or moisture using a plastic bag
  • Seal & tape the box using the H taping method to prevent accidental opening

Image: Freepik.com

Box-in-box Packing

As known as double (over) boxing, it’s a popular packing method designed to endure extreme conditions and safeguard fragile items from damage.

Important notes:

  • Make sure that the original packaging is in good condition, or wrap the content with at least 5 cm (2’’) of cushioning materials
  • Restrict product movement inside the box using cushioning materials
  • Seal & tape the boxes using the H taping method to prevent accidental opening
  • Pick another container that is at least 15 cm (6’’) longer, wider, and deeper than the inner box
  • Surround the inner box with around 8 cm (3’’) of cushioning materials to separate one box from another

2. Use Proper Packing Materials: Cushioning

It’s essential to put sufficient cushioning inside the box to absorb bumps and prevent damage during the transit, but overfilling the box can result in it bursting or crushing your goods.

Follow one simple rule: Leave no (empty) space, but never overfill your package!

Consider at least 5 cm (2’’) of cushioning - examples of cushioning materials include:

  • Foam
  • Cardboard
  • Bubble wrap
  • Airbag
  • Loose fill
  • Crumpled paper
  • Styrofoam

Before Your Ship

1. Make Sure that the Information & Label are Accurate & Clear

Check and remove if there are old markings, stickers, or barcodes on the shipping box to avoid misleading shipment orders. Information like addresses and recipient’s name should be clearly stated, preferably in uppercase letters, with a label that includes the full name of the country (destination). All information should be stated in English except for the recipient's name.

2. Seal the Package & Check for Movement

We recommend the H taping method to secure your package well with all flaps sealed and seams covered.

Before you place the shipment order, gently shake it to check for movement. If you don’t hear any sound and feel anything moving, then your shipment is good to go. Otherwise, you may have to add more packing and cushioning materials until your content fits well inside the box.


Weather Conditions

Check the weather conditions throughout the delivery route and at the destination, and make corresponding arrangements to maintain your shipment in its best condition.

  • For cold weather: Pack with materials that keep your content warm.
  • For hot weather: Pack with materials that can withstand high temperatures and temperature fluctuations.

Extra Care for Fragile Items

We advise wrapping fragile items individually with at least 8 cm (3’’) of cushioning materials. For box-in-box packing, fill the spaces between boxes with at least 8 cm (3’’) of loose fill or cushioning materials. Don’t forget to note on the shipping box to ask for carriers’ cautions when handling the shipment!

Special Care for Electronics

Use anti-static materials instead of foam, bubble wrap, or crumpled paper to minimize hazards associated with handling and shipping flammable content.

At the end of the day, our all-rounded eCommerce order fulfillment solution not only takes you through the store-pick-pack-ship process but also capable of providing customization that adds a personal, warming touch to your orders, winning the hearts of your customers!

Contact our team for a quote & collab!